Website User Agreement

This User Agreement applies to all users of, and visitors to, our site.

Please read this User Agreement and our privacy policy (“Privacy Policy”) and Cookie Policy“Cookie Policy”) carefully before you start to use the site. By using our site, you indicate that you accept both the terms of use set out in this User Agreement and the terms of our Privacy Policy and Cookie Policy, and that you agree to abide by them. If you do not agree to this User Agreement and our Privacy Policy and Cookie Policy, please refrain from using our site.

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Information About Us is a site operated by Masai Mara Wilderness Lodge (UK) Limited (“we” or “us”). We are registered in England and Wales under company number 07746965 and we have our registered office at DS House, 306 High Street, Croydon CR0 1NG.

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Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site or our entire site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this User Agreement.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

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Prohibited uses

3.1 You may use our site only for lawful purposes. You may not use our site:

3.1.1 in any way that breaches any applicable local, national or international law or regulation.

3.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

3.1.3 for the purpose of harming or attempting to harm minors in any way.

3.1.4 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

3.1.5 knowingly to transmit any data, send, introduce, or upload any material that contains viruses, trojan horses, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware or any other harmful programmes or similar computer code designed adversely to affect the operation of any computer software or hardware.

3.2 You also agree:

3.2.1 Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of our content standards (“content standards”) (see below).

3.2.2 Not to access without authority, interfere with, damage or disrupt:

3.2.3 any part of our site;

3.2.4 any equipment or network on which our site is stored;

3.2.5 any software used in the provision of our site; or

3.2.6 any equipment or network or software owned or used by any third party.

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4 Interactive services

4.1 We may from time to time provide interactive services on our site, including, without limitation:

4.1.1 wedding album upload facilities;

4.1.2 holiday album upload facilities;

4.1.3 travel review bulletin boards;

4.1.4 blog facilities;

4.1.5 online shop with review facility;

4.1.6 safari update;

4.1.7 community update; and

4.1.8 social media updates, sharing and upload. (“interactive services”).

4.2 Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

4.3 We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

4.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

4.5 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. [In the case of any social media upload facility, our contact details for moderation purposes can be found on the relevant social media page (for example, our Facebook page).]

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5 Content standards

5.1 These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it.

5.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

5.3 Contributions must:

5.3.1 be accurate (where they state facts);

5.3.2 be genuinely held (where they state opinions); and

5.3.3 comply with applicable law in the UK and in any country from which they are posted.

5.4 Contributions must not:

5.4.1 contain any material which is defamatory of any person;

5.4.2 contain any material which is obscene, offensive, hateful or inflammatory;

5.4.3 promote sexually explicit material;

5.4.4 promote violence;

5.4.5 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

5.4.6 infringe any copyright, database right or trade mark of any other person;

5.4.7 be likely to deceive any person;

5.4.8 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

5.4.9 promote any illegal activity;

5.4.10 be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

5.4.11 be likely to harass, upset, embarrass, alarm or annoy any other person;

5.4.12 be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

5.4.13 give the impression that they emanate from us, if this is not the case; or

5.4.14 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

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6 Uploading material to our site

6.1 Whenever you make use of a feature that allows you to upload material to our site (whether directly, or via a social media or any other site or connection, or using a social media or other upload facility), or to make contact with other users of our site (whether directly or via a social media site or other similar medium), you must comply with the content standards set out above. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

6.2 Any material you upload in any manner to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

6.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

6.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out above.

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7 Intellectual property rights

7.1 We are the owner or the licensee of all intellectual property rights in our site and of the material published on it (including any hyperlinks to third party websites and any promotional materials or trade marks of certain third parties, which may be published on our site from time to time in our capacity as an affiliate network member). Such rights, materials and works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation (where applicable) to material posted on our site.

7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In particular, you must not use any of our identified contributors’ hyperlinks, promotional materials or intellectual property in any way whatsoever.

7.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

7.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.6 If you print off, copy or download any part of our site in breach of this User Agreement, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

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8 Viruses, hacking and other offences

8.1 As stated above, you must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

8.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

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Linking to our site

9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.2 You must not establish a link from any website that is not owned by you.

9.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out above.

9.4 If you wish to make any use of material on our site other than that set out above, please address your request to

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10.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10.2 You should consult our Cookie Policy (at for information on how our site and the website’s of identified contributors use cookies in connection with third party links.

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11 Suspension and termination

11.1 We will determine, in our discretion, whether there has been a breach of this User Agreement through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

11.2 Failure to comply with this User Agreement may result in our taking all or any of the following actions:

1.2.1 immediate, temporary or permanent withdrawal of your right to use our site;

11.2.2 immediate, temporary or permanent removal of any posting or material uploaded by you to our site;

11.2.3 issue a warning to you;

11.2.4 legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

11.2.5 further legal action against you; and/or

11.2.6 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

11.3 We exclude liability for actions taken in response to breaches of this User Agreement. The responses described in this User Agreement are not limited, and we may take any other action we reasonably deem appropriate.

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12 Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

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13 Our site changes regularly

We may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

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14 Our liability

14.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

14.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

14.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

14.1.3 loss of income or revenue;

14.1.4 loss of business;

14.1.5 loss of profits or contracts;

14.1.6 loss of anticipated savings;

14.1.7 loss of data;

14.1.8 loss of goodwill;

14.1.9 wasted management or office time; and

14.1.10 any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of, or damage to, your tangible property, or any other claims for direct financial loss that are not excluded by any of the categories set out above.

14.2 The above clause does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

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15 Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy and our Cookie Policy . By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

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16 Transactions concluded through our site

Contracts for the supply of services formed through our site, or as a result of visits made by you, are governed by our Booking Terms

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17 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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18 Changes To This Website User Agreement

We may revise this User Agreement at any time. You are expected to check it from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this User Agreement may also be superseded by provisions or notices published elsewhere on our site.

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19 Waiver

19.1 If we fail at any time to insist upon strict performance of your obligations under this User Agreement, or if we fail to exercise any of the rights or remedies to which we are entitled under this User Agreement, this will not constitute a waiver of such rights or remedies and will not relieve you of compliance with such obligations.

19.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

19.3 No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

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20 Severability

If any court or competent authority decides that any of the provisions in this User Agreement are invalid, unlawful or unenforceable to any extent, the term(s) will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extents permitted by law.

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21 Jurisdiction and applicable law

21.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

21.2 This User Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

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Your concerns

If you have any concerns about material which appears on our site, please contact

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Thank you for visiting our site.

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