How we use cookies

We use cookies for the purpose of providing the best possible user experience on our website. This includes understanding how our site is used and during the booking process to ensure your reservation preferences are maintained. We do not use cookies to deliver third party advertising or data gathering for third parties.


We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.  By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



During the booking process (HOTEL ONLY) ‘permanent’ or ‘persistent cookies’ are stored on a user’s machine even after they have completed use of our on-line applications and closed their browser. They are only used to ensure your reservation preferences are maintained – the alternative types of ‘session’ cookies which exist for the length of the users session are also used for this purpose.

Our Software, Roomlynx Channel Manager, creates/seeks a persistent cookie, the cookie is used to retain some settings information – it contains no personally identifiable information and is not used for tracking purposes if cookies are disabled then the application will still function – this application is only used by hotel staff.

Types of cookies

We use the following types of cookies:

Google Analytics: for tracking and improving user experience

Persistent/Permanent Cookies: For the booking process to maintain your preferences

Session Cookies: For the booking process to maintain your preferences

How to disable cookies

If you would like to disable the use of cookies in Internet Explorer (r), then follow the simple instructions below.

1. First click on TOOLS at the top of the screen, then click on INTERNET OPTIONS.

2. Click on the Privacy Tab.

3. Now click on the ADVANCED button.

4. You will now see the Advanced Privacy Settings dialogue box.

5. Select the Override Automatic Cookie Handling option.

Here First-party Cookies, relates to our site. Third-party Cookies are set by other sites.

7. You have three options for each type of cookie:

ACCEPT – accepts any cookies

BLOCK – blocks all cookies

PROMPT – asks you before storing a cookie

8. There is also a tick box to ‘Always allow session cookies‘; Session Cookies expire when you have finished your session on the website – typically needed to enable online booking and purchasing to function correctly.

9. Once you have made your selections, click the OK button.

What happens if I disable my cookies?

We recommend that cookies are switched on for the booking process, to ensure your preferences are recorded. However, if you are uncomfortable with the use of cookies, you can alternatively, call us on  00 44 (0)20 8432 1501 or email to make make your booking offline.